A Thoughtful Approach to Your Information
At Serelavoux, we understand that sharing personal details online is a matter of trust. When you browse or shop through our website, you allow us into a small part of your world. This policy explains how we handle that responsibility in a way that respects your expectations and aligns with the legal framework in Hong Kong.
What We Collect and Why
When you visit our website or place an order, we may collect details such as your name, email address, shipping address, and browsing activity. In some cases, procedural data like device identifiers or IP information may also be gathered.
We collect this information for simple reasons: to process orders, respond to inquiries, improve how the website functions, and provide updates that you have agreed to receive. Under the Personal Data (Privacy) Ordinance (PDPO), information must be collected for a clear and lawful purpose and should not go beyond what is necessary.
How Your Information Is Used
Your information is used to fulfill your requests, manage your purchases, and communicate with you. If you choose to receive promotional messages, we will use your details only for that purpose, and you can opt out at any time.
We do not use your information in ways that are unrelated to the reason it was originally collected unless we receive your permission. This follows the principle that personal data should only be used for its intended purpose or something closely related.
Sharing of Information
Serelavoux does not sell personal data. We may share limited information with service providers who support our website operations, such as payment processing or delivery services. These parties are expected to handle your information responsibly and only for the purpose they were engaged.
Storage and Protection
We take practical steps to keep your information secure. This includes procedural and organizational measures designed to reduce unauthorized access, loss, or misuse. The PDPO places importance on maintaining appropriate safeguards to protect personal data.
Your information is kept only for as long as it is needed to complete the purpose for which it was collected, after which it is securely removed or anonymized.
Your Rights
If you are based in Hong Kong, you have specific rights under the PDPO. You may request access to your personal data and ask for corrections if something is inaccurate. These rights are part of a broader framework that gives individuals control over their own information.
To make a request, you can contact us using the details below.
Cookies and Website Experience
Our website may use cookies or similar tools to improve your browsing experience. These help us understand how visitors interact with our pages. Where required, we provide clear notice so you can decide how these tools are used.
Changes to This Policy
As our website evolves, this policy may also change. Updates will be reflected here so you can remain informed about how your information is handled.
Contact
If you have any questions or would like to make a request regarding your personal data, you can reach us at:
Email: fashion@serelavoux.com
This policy reflects our ongoing commitment to handling personal information in a respectful and transparent way, guided by the standards set out in Hong Kong’s Personal Data (Privacy) Ordinance.