A Simple Overview of Delivery
At Serelavoux, we aim to make the journey from checkout to your doorstep smooth and predictable. This section explains how orders are prepared, shipped, and delivered within Hong Kong, along with what you can expect along the way.
Order Processing Time
Every order placed through our website goes through a short preparation phase before it is sent out. This includes verifying details, packing your selected items, and organizing dispatch.
Orders are dispatched after 1 business day. This time allows us to ensure everything is in place before your package leaves our facility. Orders placed on weekends or public holidays are handled on the next working day.
Delivery Coverage and Cost
We currently deliver within Hong Kong only. All deliveries are provided at no additional charge. The price you see at checkout is final, with no hidden delivery fees added later.
Delivery Timeline
Once your order has been dispatched, delivery typically takes 1–2 business days. When combined with the processing period, the total timeline from order placement to arrival is generally 2–3 business days.
While we aim to stay within this timeframe, external factors such as weather conditions or courier delays may occasionally affect delivery speed. If there are any unexpected changes, we will do our part to keep you informed.
Address Accuracy
A smooth delivery depends heavily on the accuracy of the details provided at checkout. Customers are responsible for ensuring that the shipping address, contact number, and related information are correct and complete.
If incorrect details are submitted, this may result in delays or failed delivery attempts. In such situations, additional arrangements may be required before the order can be successfully delivered.
Delivery Attempts
Our delivery partners will attempt to deliver your package to the address provided. If no one is available to receive the order, a follow-up attempt or alternative arrangement may be made depending on the courier’s process. Keeping your contact information accessible helps avoid unnecessary delays.
Handling of Personal Data
During the shipping process, certain personal details such as your name, address, and contact number are shared with delivery partners. This is done strictly for the purpose of completing your order.
Serelavoux handles personal data in accordance with the Personal Data (Privacy) Ordinance (PDPO) in Hong Kong. We take steps to ensure that any third parties involved in delivery also respect the confidentiality of your information and use it only for its intended purpose.
Unexpected Issues
If your order does not arrive within the expected timeframe, or if there are any concerns with delivery, we encourage you to reach out. We will review the situation and provide assistance where possible.
Contact
For any questions related to shipping or delivery, you can contact us at: Email: fashion@serelavoux.com
This Shipping Policy reflects how Serelavoux approaches order fulfillment with clarity and transparency, so you always know what to expect from the moment you place an order to the time it arrives at your door.